This week my social media class is reading about measurement
and evaluation in social media. Measurement and evaluation are two of the final
steps before you provide recommendations to clients. According to the
International Association for Measurement and Evaluation of Communication, you
should cover a few key areas. You should be covering objectives, inputs,
activities, outputs, outtakes, outcomes and impact. What I found most
interesting about this chapter was the amount of information you must evaluate
and how it helps you to measure the success of a campaign.
The chapter also discusses the importance of SMART
objectives. I have used SMART objectives before in my studies and although they
can be difficult, they allow for a better end result. SMART objectives are
extremely important when you are looking for a hard number and growth.
So, why is it important to have all of this? Well, in
the end you will know your target market better, create content that is
effective and aligns with your campaign and identify better with the market you
are targeting. It is also important to evaluate because you will know how your
social media channels benefit your brand and client, you will be able to see
how content spreads and is received and what content was good and bad for you. I
found that evaluation may be the most important step because you learn what
went well and what did not, so in the future those things can be changed
accordingly.
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